Privacy Policy
1. Who we are
KM Pharmaceutical (Pvt.) Ltd., 118/10-R, Industrial Estate, Khanewal, Pakistan ("we", "us"), operates this website and sells veterinary and homoeopathic products online.
2. Information we collect
Name, phone number, email, delivery address, city, order details, prescription documents you choose to share, messages you send us, and basic technical data such as device and browser type.
3. How we use it
To process and deliver orders, confirm cash-on-delivery orders, provide customer and veterinary support, respond to enquiries, review dealer and job applications, prevent fraud, and meet legal and regulatory obligations including those of the Drug Regulatory Authority of Pakistan (DRAP).
4. Payments
Online payments are processed by our checkout and payment partners. We do not store full card details. Bank transfer, JazzCash and Easypaisa payments are handled under those providers' own terms.
5. Sharing
We share only what is needed with courier partners for delivery, payment providers, and IT service providers who host our website and data. We do not sell your personal information. We may disclose information where required by Pakistani law or a competent authority.
6. Marketing
We will only send promotional SMS, WhatsApp or email messages if you have agreed. You can opt out at any time by replying STOP or contacting us.
7. Data retention & security
We keep information only as long as needed for the purposes above or as required by law (for example tax and pharmaceutical record keeping), and use reasonable technical and organisational measures to protect it.
8. Your rights
You may ask to access, correct or delete your personal information, subject to legal record-keeping requirements, by contacting us.
9. Changes
We may update this policy. The latest version will always be posted on this page.
10. Contact
Email [EMAIL] or WhatsApp +92 300 0657118.